Frequently Asked Questions
Here at Sweet Julep’ we want to answer all of your questions. Below are some answers to our more commonly asked questions. If you do not see an answer to your question or have a special request please visit our contact page, we will be happy to help you.
What does it mean to have a subscription to one of Sweet Julep’s Clubs?
We love sweet confections! Our goal is to deliver the world’s best Candies, Chocolates and Southern Confections to your door. We hand select candies from famed candy producers and our chocolates, fudge and pralines are handmade in small batches by our Confectionery Chef so that our members can enjoy an amazing variety of exceptional treats every month.
What subscriptions do you offer and how do they work?
We offer our members a choice of 3 different clubs:
- Candy Club (Six, 6-ounce Candy Cups)
- Chocolate Connoisseur Club (24 Piece Box of Assorted Chocolates & 3 Sweet Julep’s Signature Chocolate Wheels)
- Charleston Premier Club (1 Pound of Charleston’s Original or Chocolate Pralines, 1 Pound of Sweet Julep’s Homemade Fudge, 6 Piece Box of Assorted Truffles)
We offer gift memberships for terms of 3, 6 or 12 months and give our members the option of selecting monthly, bi-monthly and quarterly terms.
When you purchase a subscription for yourself, your subscription automatically renews at the end of its term and will bill your selected default payment method on a month-to-month basis.
I just signed up for a subscription, what will I receive?
Congratulations!! Your monthly shipment will include a hand picked, thoughtfully curated selection of fresh, delicious sweets based on the survey you filled out during check-out.
Are your subscriptions available outside the U.S.?
Our subscriptions are currently available for delivery within the contiguous United States. (We do not currently ship to Alaska, Hawaii, Puerto Rico and other U.S. territories, nor any international locations.
How do I access my account?
When you purchase a subscription you will be prompted to set up an account using your email address during the checkout process. You may go online at any time after becoming a member to access your account by logging in with your email address and password. Once logged in, you’ll be taken directly to the Account & Orders section, and you will be able to edit your personal information, billing method, see past shipments and access tracking numbers for active shipments.
If you do not see this information or you do not have an account, please contact us during business hours at email@example.com and we will be happy to help you.
If I am the recipient of a gift subscription, what happens when I receive my last month’s box?
If you received one of these sweet gift subscriptions, your subscription will terminate after you receive your last box. Once your gift subscription ends, we invite you to subscribe to one of our sweet clubs by going to www.sweet-juleps.com and becoming a member.
What is your cancellation policy?
Members may cancel their subscriptions at any time, with no cancellation fees. Simply contact us via email at firstname.lastname@example.org. You must cancel your membership at least 3 business days prior to your next billing date to be sure the cancellation occurs before your next box is processed. We are unable to provide refunds and/or stop shipments once the order has shipped. We are unable to accept returns as all of our subscriptions include edible products. If your box has already shipped and you refuse the shipment you will still be responsible for the charges associated with that shipment.
What’s included in Sweet Julep’s “Love Your Sweets Guarantee”?
Sweet Julep’s wants you to be happy with the selections we have chosen for you. If for any reason you aren’t, let us know. Contact us at email@example.com and we can ship you free replacement sweets.
When will my monthly box ship?
Your box will ship the beginning of each month that you are billed. If you select monthly for your membership, you will receive a box the beginning of every month. If you select bi-monthly for your membership, you will receive a box every other month, at the beginning of that month. If you select quarterly for your membership, you will receive a box every 3 months, at the beginning of the respective month.
What happens if I move or change my address?
If you address changes, it is your responsibility to contact us at least 3 business days prior to your next billing date in order to make the change to your shipping address. You can go to our website at www.sweet-juleps.com, log in, and you will be taken to the Account & Orders section. Click on your order and you will be able to update your information. If it is past the cutoff mentioned above, you may attempt to contact the carrier to redirect your shipment however, there may be an associated charge from the carrier to do this. That associated charge is the member’s responsibility. You may also contact customer service to assist you at firstname.lastname@example.org.
When do I get charged?
Members are charged on their anniversary date based on which subscription term they have chosen (monthly, bi-monthly or quarterly).
Can I have a subscription sent to a P.O. Box?
Yes, for Standard Delivery! We use FedEx SmartPost and USPS Priority Mail to carefully bring you your boxes.
Priority Mail to carefully bring you your boxes.
Do you take prepaid cards?
At this time, we are able to accept some prepaid or reloadable cards. We do accept all major credit and debit cards.
Can I return or exchange an item I don’t like?
We are unable to accept returns or offer exchanges as all of the products in our subscription boxes are edible.
What if I don’t get my shipment?
Please call our store directly at 843-971-6555 or send us an email to email@example.com and we will be happy to assist you. You may also reach out to FedEx or USPS directly referencing your tracking number. Tracking numbers can be found by logging into your account through www.sweet-juleps.com, as well as in the shipping notification email you should receive when your order is shipped each month.
Can I have more than (1) subscription?
Absolutely! Once you are in your account, from the home page, you can purchase additional subscriptions.
How do I change my shipping date?
Please call our store directly at 843-971-6555 or send us an email to firstname.lastname@example.org and we will be happy to assist you.
Can I return my box for a refund?
No. We are unable to accept returns or offer exchanges as it is an edible product.
How do I give a Sweet Julep’s Subscription as a gift?
Just visit www.sweet-juleps.com to start your gift order.
Where can I send my Sweet Julep’s Subscription gift?
Sweet Julep’s Subscriptions are currently available for delivery within the contiguous United States. (We do not currently ship to Alaska, Hawaii, Puerto Rico and other U.S. territories, nor any international locations.
Can I extend my recipient’s gift subscription?
Because our gift subscriptions do not automatically renew, you would need to place a new order through the website: www.sweet-juleps.com.
Can I send a gift message inside the first Sweet Julep’s Subscription box?
Yes! When you place your gift order, you will have the opportunity to provide a personalized gift message during the checkout process.
What happens at the end of the gift period?
Gift subscriptions do not automatically renew. Once the last box is shipped, the gift is considered complete.
What if I don’t know my recipient’s email address for their gift subscription?
While we appreciate the recipient’s email address so that we can communicate information about their order, such as shipping and delivery status, it is ok if you don’t have it, or choose not to provide it. We will send emails to the sender’s attention notifying them of shipping details. Once a recipient receives their first box, they will be provided with contact information so they can reach out to us should they have any questions.
Will I be notified when my Sweet Julep’s gift box ships?
Yes, you will be notified by email to the email address on file when the first Sweet Julep’s box ships. You will also be notified when each subsequent monthly box ships.
Can a gift recipient change their shipping address during the subscription period?
Yes, a gift recipient can change their shipping address after they receive their first box by sending an email to email@example.com.
Can find what you are looking for?